• Guarantee & Return

Guarantee & Return

The assortment of our store product is guaranteed for one mounth from the date of purchase, subject to normal usage conditions and adherence to the instructions for use recommended by the manufacturer. In the event that the product needs to be repaired during this guarantee period, the repair will be undertaken by our after-sales technicians providing that: the product has not been subjected to shock, immersion, etc. the problem has not been caused by inappropriate handling, fair wear and tear or failure to maintain the product (e.g. clogging); the product has not been repaired in any way by any after-sales service other than that of our store or been interfered with by any person not approved by the seller; the product has not been modified in any way from its original condition.

WHAT PRODUCTS ARE PROVIDED WITH THE WARRANTY?

PRODUCTS PURCHASED AT OUR STORE

We guarantee the highest quality of the products purchased at our store. Our sales managers keep record of all the orders you place. If you are not satisfied with the quality of your purchase, you can turn to our warranty service and they will settle the issue.

PRODUCTS WITH AVAILABLE PAID CHECK

When you pay for the product you have chosen at our store, you get the check. It’s an important document, so please save it until the end of guarantee period. Products with available paid checks will free you from headaches in case of warranty case.

3 PRODUCTS WITH NOT DAMAGED PACKING

All products bought at our store are delivered to you in the original packing. Please save it till the end of warranty period because if you decide to return the item for some reason, it should have the original packing that is not damaged in any way.

PRODUCTS THAT NOT DAMAGED

If the products are not damaged in some or other way, they are liable to warranty. So, please, try not to drop, submerge them into liquids, tear or disassemble them. Just turn to our warranty service managers for help and they will answer all your questions as to the return and repair policy.

5 PRODUCTS THAT WERE NOT USED LONGER

You have the right to return the product within 14 days since its receipt. Contact our service center via telephone, email or online chat. You will get all necessary instructions on how to deal with the issue. We promise to handle your claim quickly and make you happy with your bargain.

IN WHAT CASES THE WARRANTY IS NOT PROVIDED?

DAMAGES FROM WEAR AND TEAR

Please note that our guarantee does not cover product damages that may have resulted from normal wear and tear of the product you have purchased from our store.

CLEANING THE PRODUCT

If the product failed during cleaning or removing the foreign material from its surface or inside of it, the store won’t render the buyer free warranty services as the failure happened from the buyer’s fault.

MISUSE OR ABUSE

All products bought at our store are delivered to you in the original packing. Please save it till the end of warranty period because if you decide to return the item for some reason, it should have the original packing that is not damaged in any way.

EXPIRED WARRANTY PERIOD

The warranty begins on the date of purchase on the purchase receipt. In case the purchase receipt is not provided, the warranty period is considered to have started 1 months after the date of received goods

NATURAL DISASTER

Natural disaster is a force majeure the seller can’t prevent. So, when the product has failed from the natural disaster, the store is not obliged to refund or repair it.

CHANGE AND RETURN

If you are not satisfied with your purchase on arrival you have fourteen (14) days starting from the delivery date to return or exchange the article. What should you do? Login to our website. Once logged inside your private area, please access the orders menu. Inside the orders list, please seek the order you want to make the return and click the button "Return items". Select the product you want to return within the order. Select return cause within the pull-down menu. Select the type of return: money refund or change for another size or color. If the return is a size change or color change, please select the model you want to make the change from the pull-down menu that appears on the screen when selecting the option. Click the "Confirm Return" button. You started the return process! Wait for the confirmation email; it will explain your following steps.